KDCO Remote Technical Support Instructions

To use RTS, please note the following:

Please call us at 541-773-6633 and let us know that you need remote support.

After clicking on the LOGIN TO RTS link below:

CLICK RUN or OPEN on all windows that appear. DO NOT CLICK SAVE!
If your Firewall pops up a message, click ALLOW, OK, or YES.
A Rescue Gateway window appears indicating you are waiting for a technician.
If you don't see this window, check your task bar for a white cross in a red circle that says Kosmatka Donnelly, and click on it. If you don't see the white cross in a red circle, please verify that you performed steps 1 & 2 correctly.
Your support representative will connect to your computer within a few moments.

Please note:

Any software downloaded and installed in step 1 above will automatically be deleted once your support session has ended.
Once a support session has ended, KDCO cannot regain access to your computer unless you request another support session.

*KDCO recommends that you have a high speed internet connection for the best performance of this service. Dial-up service is not supported.